safmarine.comSafmarine integration into Maersk

We are gradually closing down Safmarine.com As we integrate our Safmarine brand into Maersk, we are migrating the way we work from Safmarine.com to Maersk.com, so that you can book, track, and manage all your future shipments through Maersk.com. We are working hard to ensure that these changes have minimal impact on your business with us, but in some cases that is not possible. To track your cargo you can continue to use Safmarine Track and Trace for now. You are still able to log in and manage your ongoing Safmarine shipment and MyFinance. For future bookings, please log in on Maersk.com using your Safmarine username and password. Safmarine Track and Trace Enter a code This field is required TRACK Safmarine Shipment Management Manage your ongoing Safmarine shipment and MyFinance. LOGIN Below is a list of the changes, how they might impact you, and any action that you may need to take: Access to Maersk.com You can now login to Maersk.com with your existing Safmarine username and password. You can find the steps to do that here . Booking As of 31st October 2020, you no longer will be able to receive a quote nor book on Spot through Safmarine.com. Also from 31st December 2020, you no longer will be able to make any bookings on Safmarine.com. For future bookings, please go to Maersk.com and login using your Safmarine username and password. Payer Standing Instruction All your current payer standing instructions are being copied over from Safmarine.com to Maersk.com. We will update this page once the process has been completed. Web and Print Agreements Our customer service partners and sales representatives will communicate with you directly with regards to signing new Maersk web/print agreements and issuing Maersk Bill Paper. If you have questions about this, kindly reach out to your local customer service representative. Notifications All your current notifications are being copied over from Safmarine.com to Maersk.com. We will update this page once the process has been completed. You can use your Safmarine login details to access Maersk.com portal. Once you have registered and gained access to Maersk.com, you can setup new notifications. Click here for a guide on how to setup notifications. Favourite Addresses Unfortunately, we are unable to move your favourite addresses preferences on the Safmarine portal to the Maersk.com portal. Once you have registered and gained access to Maersk.com, you will need to set your favourite addresses up again. Safmarine Mobile App As of November 15 th , the Safmarine mobile app will close and you will no longer be able to use it to make and manage your bookings with us. Instead, you can download and use the Maersk app. Click here to download the Maersk app for iOS and Android. We are here to ensure this transition is smooth for you and your business. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. Questions and answers What is happening? Our customers are at the heart of our vision. Your evolving supply chain needs are increasing the demand for multiple modes of transport and to meet these needs, we’re bringing our company’s expertise and capabilities even closer together. Integrating Safmarine into Maersk and infusing its passion for customers and best practice into Sales and Customer Experience, to enhance our customers’ access to the global integrator portfolio. Integrating Damco’s Air and LCL products into our logistics and services products to complement our end-to-end offering, building on its strength and expertise in this field. Simplifying our organisational structure across Ocean & Logistics globally to further improve customer centricity and efficiency. As part of this, the back offices of Maersk and Hamburg Süd will come closer together into more customer-centric teams, while continuing to meet customers as two separate brands with a differentiated service model. Due to the changes, the Safmarine and Damco brands will no longer be marketed by the end of 2020. Why are we integrating? Taking the best from three complimentary organisations (of Maersk, Damco and Safmarine) will enable us to offer a more integrated experience across your business with us. In embracing our integrator strategy, we will better leverage capabilities, data and geographies to connect and simplify your supply chain. At the same time this gives us an opportunity to reduce internal overlaps and bring down our costs to serve. Combining our teams, we will leverage best practices to create a unified end-to-end journey you. You will see one sales force and one customer service team and one platform regardless of where in the world you require ocean and logistics services, ultimately increasing the visibility of our offering and safeguarding a seamless customer experience. We will however always ensure that we maintain Maersk's Neutrality and Confidentiality measures in cases where we provide you a service together with third-party transport and logistics suppliers. How are we integrating? This will be a gradual approach throughout 2020 to minimise disruption to your business and taking best care of our people during this period. As we integrate, we will work closely with you to find the best set-up to continue to serve you under the Maersk brand. What are the reasons for these changes? We began this transformation journey with the vision to simplify and connect our customers' supply chains. We have continued to optimize and evolve day-by-day, listening to your needs and this is another step, allowing us to offer a seamless customer experience. What does it mean for me as a customer, and how will I benefit from these changes? Moving forward, you will have a single point of contact for all your supply chain needs. This means that you will have more access to products and services through one partner and managing your logistics flows will become increasingly connected and simplified. With all our products and services under one roof, there will be fewer handovers, leading to more optimized delivery of our services and making your supply chain flow with increased efficiency and resilience. We are committed to bringing our collective expertise to you. Sharing best practices and capabilities as a single team will allow us to continue to develop products and services designed to help you stay ahead and in control. Will my personal contacts remain the same? We aim to minimize the change to our customer contacts to safeguard our strong relationships ensuring stability and continuity for you, however in individual cases there may be changes in your teams. We will be in touch if any such changes are expected. There’s a lot going on at once – how can you ensure this transition will be smooth? We will be doing the transition in stages and we will work closely with you to find the best future set-up and will keep you constantly informed. Will Sealand be integrated into Maersk? No, it will not be integrated. Sealand will remain as a separate brand under the Maersk Group umbrella, serving as the strong regional service provider it is today. Will Twill be integrated into Maersk? No, it will not be integrated. Twill will remain a separate brand under the Maersk Group umbrella. Will I need to take any action prior to October 1st 2020? There is no action that you need to take. Over the coming weeks we will be in close contact with you to talk through the changes and find the best set-up to continue to serve you under the Maersk brand. How do I benefit as customer from the integration of Safmarine into Maersk? The Safmarine way of providing customer service is proven by strong performance and growth. We want to infuse the essence of this achievement into Maersk and serve our customers better across the entire organisation. Similarly, Maersk’s global reach will enable us to offer more relevant services across all locations and customer segments. Together we will more rapidly develop and bring to market...